Support
Frequently asked questions
Are the watches you sell genuine brand watches?
No. Everything we sell is a custom-built or modified timepiece assembled from aftermarket and reworked components. Brand names are used to describe which reference a build follows. We are not affiliated with or endorsed by any brand.
What payment methods do you accept?
Cryptocurrency (USDT, BTC, ETH) through our payment processor, and bank transfer. We do not accept card payments, PayPal or Stripe.
How long does shipping take?
Dispatch within 48 hours of cleared payment. Express transit is typically 4–8 business days depending on destination, with tracking sent as soon as the parcel is scanned.
Is shipping discreet?
Yes. Plain outer packaging with no brand markings, no invoice on the outside, signature required on delivery.
What if the watch arrives damaged?
Send photos within 48 hours of delivery. We cover return shipping and repair or replace the unit. Damage in transit is insured.
Can you regulate the movement before shipping?
Yes — this is standard. Every unit is timed in six positions and regulated to ±5 s/day where the movement allows.
Do you offer returns?
Seven days from delivery, provided the watch is unworn with stickers and seals intact. Return shipping is paid by the buyer unless the fault is ours.
Which countries do you ship to?
Worldwide, with the exception of destinations where customs seizure risk makes delivery unreliable. We will tell you before you pay if your country is one of them.
How do I verify the watch when it arrives?
Check the serial engraving, the crown action, the date change at midnight, the bracelet end-link fitment and the weight against the reference specification. We send the expected weight with every order.